ReSPA regional comparative eGovernment study
The study investigates eGovernment and the provision of eServices in the Western Balkan region.
As international experts, Jeremy Millard and Louise Thomasen authored this comparative eGovernment study for the Regional School of Public Administration (ReSPA) with the inputs of national experts from seven Balkan countries.
The study was launched on 21-22 February 2013 on an eGovernment networking event in Skopje,Macedonia held by the Regional School of Public Administration (ReSPA) and hosted by the Macedonian Ministry of Information Society and Administration.
Regional comparative eGov study.pdf (1.8 mb)
The report and annexes, can also be downloaded from the ReSPA website's document library.
"Regional Comparative eGovernment Study” is the first ReSPA Regional study in this area of the Public Administration Reform in the Western Balkan Countries. It, focuses on Albania, Bosnia and Herzegovina, Croatia, Macedonia, Montenegro, Serbia and Kosovo*.
One of the most important features of the study is the examination of the state of the art of eGovernment in Albania, Bosnia and Herzegovina, Croatia, Macedonia, Montenegro, Serbia and Kosovo*. Particular focus is on eGovernment processes, including the provision of information, service delivery, interaction between Government to Government and Government to Citizen, as well as the equally important connections of Government with Business, i.e. the private sector. Thus findings elaborate individual country developments in the Western Balkans, from the policy and strategic level in specific eGovernment institutional settings and implementations, reflecting European good practice.
This main report of the study is structured as follows:
- Section 1
- Introduction and objectives of the study
- Section 2
- Global and European eGovernment context – overviews are provided of the main global and European eGovernment trends in order to provide an international context within which to examine the eGovernment needs of the Western Balkans. A review is also provided of international funding and support programmes for eGovernment which may be relevant for the Western Balkans. The eGovernment situation of the Western Balkan countries is then examined in this international context according to international benchmarks, and finally the headline conclusions from the 2010 eSEE Study on South East Europe are summarised.
- Section 3
- Comparative analysis of eGovernment in the Western Balkans – this section summarises, compares and contrasts the evidence coming from the surveys carried out by the ReSPA member countries and Kosovo* on their eGovernment status.
- Section 4
- Summary status and strategic development of eGovernment in the Western Balkans – using the evidence presented in sections 2 and 3, this section draws together the common and disparate threads to provide a summary overview of eGovernment in the Western Balkans. It first focuses on the contrasts between the Western Balkan countries and then examines the opportunities and challenges they appear to share.
- Section 5
- Country proposals for eGovernment capacity building in the Western Balkans – this section summarises and categorises the proposals made by the Western Balkan countries concerning capacity building for future ReSPA projects.
- Section 6
- Country proposals for eGovernment project opportunities in the Western Balkans – this section summarises and categorises the proposals made by the Western Balkan countries concerning project opportunities in the Western Balkans.
- Main recommendations and conclusions
- This section presents the main recommendations and conclusions of the study.
Annex I - Country Profiles
Annex II - Specific Thematic Inputs
- eGovernment benchmarking measures
- eGovernment policy and strategy
- eGovernment interoperability
- eGovernment user interface
- User empowerment and centricity
- Jeremy Millard, Third Millennium Governance (Denmark)
- Louise Thomasen, coThomasen (Denmark)
- Marenglen Shyti, National Agency on Information Society, NAIS
- Altin Sallaku, Department of Public Administration, DoPA
Bosnia and Herzegovina
- Srđan Nogo, Agency for Identification Documents Registers and Data Exchange B&H -IDDEEA
- Kemal Bajramovic, Civil Service Agency of Bosnia and Herzegovina
- Tajana Tolić, State Administration Office in Osijek-Baranja County
- Marijo Potlaček, Ministry of Administration
- Driart Elshani
- Engin Melekoglu
- Blagica Andreeva, Ministry of information society and administration
- Rozalinda Stojova, Ministry of information society and administration
- Ivan Lazarević, Ministry for Information Society and Telecommunications
- Radivoje Perović, Ministry for Information Society and Telecommunications
- Igor Todoroski, Ministry of Justice and Public Administration
- Radosav Popović, Ministry of Interior
* (This designation is without prejudice to positions on status, and it is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo Declaration of Independence.)