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Government & Technology

Louise ThomasenMy name is Louise Thomasen and I work as an independent eGovernment consultant and expert. My main focus areas and interests are

  • new emerging technologies, such as big data, open government and open data, the semantic web
  • transparency, anti-corruption, and open government
  • how we use social media, especially for participation
  • public eServices
  • interoperability, whole of government
  • and how technology changes us, our preferences and our behaviours


From E- to Open Government


The most important features of this regional comparative study of six Western Balkan States are the examination of the state of the art of e-government in the region in 2015, to examine progress since 2012, and to in addition to look at progress towards open government. Particular focus is on processes and outcomes, including the provision of information, service delivery, and the interaction between government, citizens, businesses, and civil society. The new issues examined include open government data, cloud computing, Public Private Partnerships and Public Civil, Partnerships.

As an eGovernment expert I co-authored the study together with national experts from six Balkan countries and international expert Jeremy Millard for the Regional School of Public Administration (ReSPA).

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Abuse of Information Technology (IT) for Corruption

This Comparative Study aims to provide, for the first time, concrete guidance by showing cases of abuse of information technology for corruption offenses and on the possible steps that can be taken to protect against such abuses. It focuses only on corruption risks specifically related to IT. Numerous publications exist on how corruption can be prevented through good use of IT, but, this study investigates how IT can be abused for corruption through a series of examples from the Western Balkan region. It then proceeds by analysing safeguards against using corruption using ICTs in the Western Balkans public sector and ends with a series of recommendations.

As an eGovernment expert I co-authored the study together with national experts from seven Balkan countries and international anti-corruption exerts Dr. Tilman Hoppe and Vera Devine for the Regional School of Public Administration (ReSPA).

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Sultan Qaboos Award for Excellence in eGovernment 2014


I was a member of the international jury for the Oman Sultan Qaboos Award for Excellence in eGoverment 2014. The evaluation by the international jury took place from 1 to 5 November 2014 in Muscat, Oman.

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I participated in ICEGOV 2014 the 8th International Conference on the Theory and Practice of Electronic Governance, 27-30 October 2014 taking place in Guimarães, Portugal.

This year I was part of the program committee reviewing papers for acceptance into the conference. I co-chaired the track 6 on Leadership and Organisation, and I was a panellist in the  Plenary Discussion 6 – Is Electronic Governance Strengthening or Undermining Public Governance? on 30 October 9:40 - 10:20 am. 

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ReSPA regional comparative eGovernment study


The study investigates eGovernment and the provision of eServices in the Western Balkan region.

As international experts, Jeremy Millard and Louise Thomasen authored this comparative eGovernment study for the Regional School of Public Administration (ReSPA) with the inputs of national experts from seven Balkan countries.

One of the most important features of the study is the examination of the state of the art of eGovernment in Albania, Bosnia and Herzegovina, Croatia, Macedonia, Montenegro, Serbia and Kosovo. Particular focus is on eGovernment processes, including the provision of information, service delivery, interaction between Government to Government and Government to Citizen, as well as the equally important connections of Government with Business, i.e. the private sector. Thus findings elaborate individual country developments in the Western Balkans, from the policy and strategic level in specific eGovernment institutional settings and implementations, reflecting European good practice.

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Sultan Qaboos Award for Excellence in eGovernment

Thumbnail photo of jury, award management team and ITA board

As part of the strategy to enhance Oman societys knowledge and skills in dealing with information technology (IT), the Information Techonlogy Agency of the Sultanate of Oman (ITA) hosts the annual Sultan Qaboos Award for Excellence in eGovernment (HM Award). In October 2012 I was a member of the independent international awards jury selecting the best digital projects in Oman.

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DTI eParticipation guide for Oman - 2011 June

Thumbnail of the eParticipation guide for Oman

As part of a consultant team from the Danish Technological Institute (DTI) Louise Thomasen and colleagues Jeremy Millard, Morten Meyerhoff Nielsen and Richard Warren wrote an eParticipation guide for Oman in the spring of 2011.

eGovernment is not just about putting government services online and improving their delivery. Rather, it is also a set of technology-mediated processes that can improve the overall quality of policy and decision making and change the broader interactions between citizens and government.

The guide was officially presented at a workshop hosted by the Information Technology Authority, Sultanate of Oman (ITA) in Muscat, Oman in May 2011.

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